This Privacy Notice explains how Old Town Laundry Guild (“we”, “our”, or “us”) collects and uses your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Old Town Laundry Guild is a community-based household service provider operating in historic towns across England. Our main address is 12 Kirkgate, Ripon HG4 1PB, England. You can contact us at [email protected] or by phone at 441 765 492 318.
2. What Information We Collect
We collect only the information needed to manage our services and communicate effectively with you. This includes:
- Contact details (name, phone number, email, address)
- Service preferences and notes about collection or delivery access
- Payment confirmations (we do not store card numbers)
- Basic website usage data such as page visits and cookie choices
3. How We Use Your Data
We use your data to:
- Arrange and confirm service requests
- Respond to enquiries
- Plan routes and timing
- Maintain internal records for accounting and safety
- Comply with lawful obligations
4. Legal Basis
We process personal data under the following lawful bases:
- Performance of a contract — to provide the service you request
- Legal obligation — for tax or record-keeping requirements
- Legitimate interest — to manage our operations efficiently
- Consent — where you explicitly allow optional updates or messages
5. How We Protect Your Information
Your personal data is stored securely on encrypted systems. We limit access to authorised coordinators and never sell, rent, or trade your details. Data is retained only for as long as needed to fulfil its purpose, after which it is safely deleted.
6. Your Rights
Under the UK GDPR, you have the right to:
- Request access to the personal data we hold
- Request correction or deletion of your data
- Restrict or object to certain processing
- Withdraw consent at any time (for optional communications)
- Complain to the Information Commissioner’s Office (ICO) if unsatisfied
7. Cookies and Tracking
We use minimal cookies for functionality and anonymous analytics. You may change preferences at any time in our Cookie Choices page.
8. Updates
This Privacy Notice may change as regulations evolve. The latest version will always be available on this website.
Contact Us
Old Town Laundry Guild
12 Kirkgate, Ripon HG4 1PB, England
[email protected]
441 765 492 318